Recommended Specifications

For smoother interactions with objects and other users, it is a good idea to close other browser tabs and exit other software programs. The criteria for comfortable use of the service may vary according to the number of concurrent users in the map or the size of the maps. The specifications below are minimum specifications for simple use, such as 1-on-1 meetings.

Device Specifications

The PC version should not have any major issues if you meet the specifications to run Chrome.
Mobile: Samsung Galaxy S6, iPhone 6, comparable model or above (RAM 3GB)
Computer: 4-core CPU and 4GB memory or above
For environments with many concurrent users, please close other tabs and applications that are not in use and refrain from multitasking.

Network Connection

The following is the recommended network speed converted for mobile use.

Sharing both screen and audio
Minimum upload speed: 3 Mbps or more (1-bit unit)
Minimum download speed: 10 Mbps or more (1-bit unit)
For environments with many concurrent users, the recommended network speed is at least 60 to 70 Mbps
It is recommended that presenters who use a lot of video and audio features allocate or dedicate bandwidth.
For a more stable service, we recommend that mobile users use the official ZEP app. Please note that some features may be limited when using other browsers, such as Safari.

⚠️

When users experience difficulties using ZEP, the following methods may help:

Reload the Space.
Check the internet speed and ensure that it's stable.
If the problem persists, refer to the FAQ page or contact us via the Feedback button on the ZEP homepage.