Are you experiencing difficulties while using ZEP?
Please check the troubleshooting checklist page.✔️ZEP Troubleshooting Checklist
ZEP FAQ
Network Troubleshooting
I consistently encounter the ‘Poor Network Connection’ popup, followed by automatic reconnection attempts. For companies or institutions experiencing connection problems. Troubleshooting for Desktop
Any web browser can be used with ZEP, but Chrome offers the highest compatibility and is the recommended browser for using ZEP.
My camera and microphone are not working. While using a Space, the map area appears as a black screen. I have a lot of lag in my environment. How do I fix it? My embedded YouTube video won’t play. Some parts of the map are broken, resulting in a black box. What causes this and how can I fix it? Troubleshooting for Mobile
For a more stable service, the official ZEP app is recommended.
My camera and microphone are not working. I have a lot of lag in my environment. How do I fix it? Event Procedure (Host)
I want everyone to participate so that their faces can be seen on the screen. I’m curious if this is possible. When using the screen sharing function, can the sharer’s face be seen and their voice be heard? What are the criteria for dividing channels? (Updated Mar 11, 2022) If the channel is separated and you share a screen on CH1, can it be seen on CH2? If a channel is split, will the chat be split as well? Is it possible to move between channels? Is there a limit to how many users can have Spotlight? Is it possible to create multiple maps in a Space and give each map a link? ZEP
How many people can connect simultaneously in a ZEP Space? What is the difference between a Space and a map? Business
Can I get an official ZEP logo? Can I get ZEP linkage development documentation or examples? Can I get data about users who have visited my Space? I want to build a map, but I’m curious about the cost. Can a map be made with whatever concept I want? How do I contact the company for information regarding security, ports, and firewalls? Can I hold an event with a large number of people in one place over the same wireless connection? I want to become a ZEP Partner. How should I contact you? ZEP Functions
Are there any APIs that can be used in your service? Is it possible to broadcast the presenter’s audio and video over an entire map? Can I register a map I created as a template? How many camera screens can be displayed at once? How do I broadcast my screen to other users? What are the minimum device and network requirements for ZEP? The characters are too small to see clearly and the movement feels slow. Is there a zoom-in function? Can I embed multiple YouTube videos? Map Editor
⚒ ZEP Map Editor Guide
⚒ Create My Own Metaverse Map (YouTube- Available in Korean)
Is it possible to create NPCs? I want to “copy” a map created by someone else. Is it possible to spawn at a desired location when using a portal? The website link is not working correctly. My web embed tile is not working correctly. What is the reason for this? Is there a size limit for maps? Asset Store (Buyers)
Can assets purchased in the Asset Store be used for services other than ZEP? How do I use purchased assets? How do I report a seller? Asset Store (Sellers)
What is the benefit of registering maps or objects for sale? How long does it take to get approved for sale? The sale of my assets has been rejected. What is the reason for this? What should I do if my asset submission is rejected? Can I sell assets that are being sold on other websites? What is the minimum number of objects you can sell? Can I edit or embed assets created by other users and sell them? How do I track asset sales? How do I withdraw my proceeds? My settlement request has been rejected. What is the reason for this? (To be updated) How much of a fee is charged upon settlement? What is ZEP Asset Store’s revenue split? (To be updated) If you have any questions while using ZEP, please contact customer support by clicking ‘here’
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