Premium Plans Refund Guide

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Premium Plans Refund Guide

Recurring payments(subscriptions) for Premium plans, are automatically renewed every 30 days unless manually canceled. Please refer to the refund policy below and follow the steps to cancel your subscription.

Refund Policy

ZEP and ZEP Edu Premium plans are not eligible for full or partial refunds.

Once payment is made for the ZEP and ZEP Edu Premium Plan, your Space is allocated to a virtual server and the premium service begins immediately. Refunding the amount already paid is challenging due to the immediate usage and ongoing maintenance of usage status.

Notes

Upon completing the subscription cancellation process, the contract between ZEP and the user is terminated, and reactivation is not possible. If you start a new subscription later, the promotional price of the previous premium plan may not be retained, as the pricing policy at the time of payment will apply.
To avoid renewal charges, cancel your subscription at least one day before the next payment is due. Check your next billing date by logging into ZEP, selecting [ID] in the upper right corner, and choosing [Manage Subscriped Spaces].

How do I cancel my subscription?

Log in to ZEP with the account used for payment.
Select [ID] in the upper right corner.
Choose [Manage Subscriped Spaces], then [Manage Plan] for the Space you want to cancel.
Click the [Cancel Subscription] button at the bottom.

Note: Subscription cancellation is only possible through the method above.

If I cancel the subscription, will the use of the plan become immediately unavailable?

If you cancel the subscription and there is remaining time on the already paid plan, you can continue to use the ZEP during that period.
Canceling won't give you a refund, and fees paid before the cancellation date won't be partially reimbursed
You can withdraw your 'Cancel Subscription' request during the remaining usage period.