🌐 Firewall and Network Settings

If you are using ZEP for company events, please refer to the ZEP network information below.

Due to firewall or network settings, errors may sometime occur. Please refer to the information below for seamless access to ZEP.

1. Metaverse Platform (chatting, entering Spaces)

PORT	URL	NOTE
TCP 80, 443, 4443, 5443, 6443	*.zep.us	Space access, homepage, map editor, chat, image and other file storage
TCP 443	zep.us	ZEP homepage
TCP 443	www.zep.us	ZEP homepage
TCP 443	cdn-zepetoful.zepeto.io	Image and other file storage
TCP 443	asset-zepetoful.zepeto.io	Image and other file storage
TCP 443	api.amplitude.com	Access statistics

To accommodate varying numbers of users, the ZEP server can be scaled up or down as needed. Therefore, it is important to process *.zep.us wildcards and we recommend setting the TTL setting to less than 5 minutes.

2. Video/Audio Chat

PORT	HOST	DES
TCP 443	*.livekit.cloud	Signal connection over secure WebSocket
TCP: 443	*.turn.livekit.cloud	TURN/TLS. Used when UDP connection isn't viable
UDP: 3478	*.host.livekit.cloud	TURN/UDP servers that assist in establishing connectivity
UDP: 50000-60000	all hosts (optional)	UDP connection for WebRTC

ZEP utilizes an external solution for video, audio, and screen sharing functionalities. In order to obtain the best audio and video quality, we recommend allowing access to the UDP ports listed above. Additionally, please ensure UDP hole-punching is enabled (or disable symmetric NAT).