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If you experience problems with the share screen function while using ZEP, please follow the steps below.
Share screen is only available in desktop mode.
Browser Tab: Share the contents of a browser tab
Window: Share the contents of an entire system window, browser, or program (system audio cannot be shared)
Entire Screen: Share the entire screen of the desktop
Browser
Chrome
Safari
Edge
📃 How to Resolve Screen Share Issues
✔️ Refresh your browser (F5).
✔️ Close the browser and open it again.
✔️ Try a different browser.
✔️ Restart your device.
✔️ Turn off or on the spotlight feature.
✔️ Try other share options (tab, window, or entire screen).
✔️ When the shared screen goes black:
- Turn off the hardware acceleration feature.
- In Chrome, open Settings, go to System, and toggle on the "Use hardware acceleration when available" option.
- Disconnect and reconnect your monitor, then reboot your computer: Sometimes, a disconnected or faulty monitor can cause the shared screen to go black. Disconnect and then reconnect your monitor, reboot your device, then try screen sharing again.
✔️ Check Firewall and Network Settings
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